Shipping and Returns

 
 

Shipping


All purchased items will be sent within 1-3 working days. If you have selected express post and require your order by a specific date email info@ziah.com.au and we will do our best to get it to you on time. We are not liable for any items that are lost or damaged in transit. Please note that a signature may be required upon delivery. If your package, for any reason is not signed for, it will be delivered to your local post office for collection.


    Australia:

    • Free shipping on orders over $350 AUD.
    • Standard shipping: $10 AUD.
    • Express shipping: $15 AUD.
    • All options are via Australia Post. Delivery times are 2-7 business days within the Australia Post network.

    New Zealand:

    • Free shipping on orders over $350 AUD.
    • Express DHL International Shipping: $35 AUD.
    • All international orders are shipped via DHL Express and require a signature upon delivery. Delivery times are 3-8 business days.

    Rest of the World:

    • Express DHL International Shipping: $50 AUD.
    • All international orders are shipped via DHL Express and require a signature upon delivery. Delivery times are 3-8 business days.

    Taxes and Duties

    For orders shipped outside of Australia, local taxes and duties may be applied. We are unable to modify the declared value of your order on the commercial invoice. Please review your local import regulations before placing an order; any extra charges incurred are the responsibility of the recipient. If you choose not to pay these charges, the order will be returned to us and you will be refunded, minus the amount of the order shipping fee. 

     

    Returns

    We want you to love your Ziah purchase.

    If for any reason your full price purchase isn’t quite right, you are welcome to return it to us within 21 days of receiving your order - items returned outside of this period may not be accepted. 

    For sanitary reasons, please try on Ziah swimwear pieces over your underwear, please do not remove the protective sticker. We do not accept swimwear returns of exchanges if the swimwear has been worn, or has marks, stains or pulls. 
    All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted. 

    We have the following options available:

     

    Full Price Items

    Styles that are full price are eligible for return for REFUND or STORE CREDIT within 21 days of receiving your order.
    You will receive a refund or store credit code for the purchase price (excluding original shipping costs) directly to the original method of payment used for the purchase.
    If you paid via gift card, you will be refunded to the same gift card and will be able to re-use the original unique code towards your next purchase.

     

    Sale Items

    Includes Afterpay Sale, Black Friday, and Seasonal Offers.
    Sale items which have been reduced can not be refunded, unless in the event of the item being faulty.  
    There will be no price adjustments on any previous purchases.
    Ziah sale and archive sale is available exclusively at ziah.com.au
    Ziah reserves the right to change, revise or modify the terms and conditions of our returns and sale policy at any time.

     

    Return Process

    Australia & United States:

    Please lodge your return via the return portal here.

    We do not cover return postage fees. The cost of the return label will be calculated when you lodge your return and will be deducted from your refund or store credit amount. We recommend keeping a record of your tracking information once your return is shipped, in the unfortunate event that the package is lost in transit.


    Rest of the World:

    Please lodge your return via the return portal here.

    We do not cover return postage fees. You will be provided with the return address and instructions for returning your item via your nearest post office. We recommend keeping a record of your tracking information once your return is shipped, in the unfortunate event that the package is lost in transit.

     

    Faulty/Damaged Items or Incorrect Item Received:

    We’re sincerely sorry if an item you received is not in perfect condition, or one that you did not order! Please email us at info@ziah.com.au so that we can resolve this for you as soon as possible.
    If you could kindly include some snapshots of what you have received or where the fault lies, this would be most appreciated.

     

    Exchanges

    Unfortunately, we are unable to offer exchanges. If you would like a different size or alternative style, we recommend purchasing the new item and following the return process for the original item. Please email us for further assistance, if required.  

    Ziah would like to acknowledge that our business is held on the traditional lands of the Arakwal People of the Bundjalung Nation, and pay our respect to Elders both past, present and future.

    Subscribe to receive 20% off your first order.