Shipping and Returns

 
 
SHIPPING NOTE: We are currently moving to a new warehouse. Orders placed will be shipped on Monday, November 18th. Thank you for your patience.

Shipping

All purchased items will be sent within 1-3 working days. If you have selected express post and require your order by a specific date email info@ziah.com.au and we will do our best to get it to you on time. We are not liable for any items that are lost or damaged in transit. Please note that a signature may be required upon delivery. If your package, for any reason is not signed for, it will be delivered to your local post office for collection.

 

Australia:

  • Free shipping on orders over $250.
  • Standard shipping: $10.
  • Express shipping: $15.
  • All options are via Australia Post. Delivery times are 2-7 business days within the Australia Post network.

New Zealand:

  • Free shipping on orders over $250.
  • Express DHL International Shipping: $35.
  • All international orders are shipped via DHL Express and require a signature upon delivery. Delivery times are 3-8 business days.

Rest of the World:

  • Free shipping on orders over $250.
  • Express DHL International Shipping: $50.
  • All international orders are shipped via DHL Express and require a signature upon delivery. Delivery times are 3-8 business days.

Taxes and Duties

For orders shipped outside of Australia, local taxes and duties may be applied. We are unable to modify the declared value of your order on the commercial invoice. Please review your local import regulations before placing an order; any extra charges incurred are the responsibility of the recipient. If you choose not to pay these charges, the order will be returned to us and you will be refunded, minus the amount of the order shipping fee. 

 

Returns

We want you to love your Ziah purchase.

If for any reason your full price purchase isn’t quite right, you are welcome to return it to us within 21 days of receiving your order - items returned outside of this period may not be accepted. 

For sanitary reasons, please try on Ziah swimwear pieces over your underwear, please do not remove the protective sticker. We do not accept swimwear returns of exchanges if the swimwear has been worn, or has marks, stains or pulls. 
All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted. 
We have the following options available:

 

Full Price Items

Styles that are full price are eligible for return for REFUND or STORE CREDIT within 21 days of receiving your order.
You will receive a refund or store credit code for the purchase price (excluding original shipping costs) directly to the original method of payment used for the purchase.
If you paid via gift card, you will be refunded to the same gift card and will be able to re-use the original unique code towards your next purchase.

 

Sale Items

Includes Black Friday and Seasonal Offers.
Sale items which have been reduced can not be refunded, unless in the event of the item being faulty.  
There will be no price adjustments on any previous purchases.
Ziah sale and archive sale is available exclusively at Ziah.com.au
Ziah reserves the right to change, revise or modify the terms and conditions of our returns and sale policy at any time.

 

Return Process

If you would like to return your order, we ask you kindly send us an email at info@ziah.com.au with your name and order number for return approval. In the email, please indicate your reason for return.
We will respond with a confirmation email along with return instructions and shipping address.
Please note: We do not cover the return postage fees. We recommend to ensure you keep hold your tracking information once your return is lodged at your nearest post office, in the unfortunate event of this becoming lost in transit.

 

Faulty/Damaged Items or Incorrect Item Received

We’re sincerely sorry if an item you received is not in perfect condition, or one that you did not order! Please email us at info@ziah.com.au so that we can resolve this for you as soon as possible.
If you could kindly include some snapshots of what you have received or where the fault lies, this would be most appreciated.

 

Exchanges

Unfortunately, we are unable to offer exchanges. If you would like a different size or alternative style, we recommend purchasing the new item and following the return process for the original item. Please email us for further assistance, if required.  

Ziah would like to acknowledge that our business is held on the traditional lands of the Arakwal People of the Bundjalung Nation, and pay our respect to Elders both past, present and future.

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